Working as a Customer Support Specialist
- You are the point of contact for our customers regarding technical questions
- You support our customers remotely and single-handedly resolve 75% of the software calls that come to you
- You will provide support to our breakdown service 1x per 8 weeks.
- You will work to provide a 9+ customer experience
Distribution of work
50% Address customers for service, and disturbance issues.
15% Deploying Inspector Gadget to find the cause of faults
15% Support customers in the integration and implementation of our systems and services
10% Processing and resolving software issues
10% Own development by studying new products and/or attending training sessions
Get to know the team
You will be working in the Operations IPNL team in Deurne. The team consists of 46 employees and they work on:
- Monitor, monitor and maintain our parking systems at existing customers.
- Support and solve issues
- Inform and instruct customers on managing and maintaining parking systems.
- Support implementation and integration projects.
We are looking for:
- A motivated and eager to learn colleague
- MBO thinker with interest in technology
- You have relevant work experience on a help desk and have worked with MS Office, Windows applications, SQL and database
- You are customer-oriented, service-oriented, independent and communicatively strong.
- A completed relevant technical e/o ICT education
We offer:
- Salary: €2.750 - €3.800, depending on your experience.
- 38 days off: 25 vacation days and 13 ADV days, (but also the possibility to have a large part paid out if you prefer to continue working)
- Training budget: we like to see you develop, so you'll have budget to spend on training and/or courses each year
- VrijMiBo: In our own IPBarking café, Friday afternoons are a great time
- Pension: We also like to arrange things well for later, which is why we have a pension plan with PMT
- Trust and space: Everyone can participate in our developments, which is why we offer space for their own input and ideas
- Staff Association: One that organizes mega fun outings, from themed parties and festivals to weekend getaways.
Advancing within or outside of your own position that's up to you. If you want to get the best out of yourself, we're going to help you do that!
Read the full job posting here!
Application process
If reading this or any of the other vacancies makes you happy, we would love to meet you!
Leave your details and we will contact you within 1 business day. Contact us at:
- E-mail (HR@ipparking.com)
- Phone (0492-793913)
- WhatsApp (06-21536177)
Introduction
If your profile matches, we will invite you for an introductory interview at our headquarters in Deurne. You will have this interview with Dave (Managing Director Operations IPNL) and Roxanne Vos (Manager Service).
2nd interview
If there is a click from both sides, we will invite you for a 2nd interview with Dave and Yvonne (HR). Then we will go deeper into the function and terms of employment.
Offer
Are we both still enthusiastic after the 2nd interview? Then you will receive a suitable offer from us.
Acquisition in response to this vacancy will not be responded to.
In addition, candidates who live outside the Netherlands or have no experience with the Dutch language will not receive a response to their application.