Do you enjoy working with customers, technology and a friendly team? Then read on!
Your role: the point of contact for our customers and internal link
As Customer Support Officer, you are the liaison between our customers and the internal organization. You answer customer questions about parking, the app and billing, via email and chat, and make sure our service runs smoothly.
What you will do
- Answering customer questions via email and chat (about parking, the app and invoices)
- Guide customers step by step to solve (technical) problems
- Ensure positive customer experience and optimal app operation
- Flexible switching between different customer questions and topics
- Pick up your own area of specialization that you can delve into
About Stadsparking
Stadsparkeren is part of IP Parking and offers smart parking solutions for consumers, businesses and institutions. With our app and systems we make parking easy, digital and customer friendly. You will join a close-knit team of 8 colleagues in Deurne, with short lines of communication, lots of humor and a strong focus on customer satisfaction.
Team City Parking works on
- Accessible parking throughout the Netherlands: Thanks to our app and license plate recognition, we make parking easier for hundreds of thousands of people, on the street and in parking garages throughout the country.
- The continued development of smart mobility: We continue to innovate with digital solutions that make parking faster, more efficient and more customer-friendly. Your feedback and customer experiences play a valuable role in this.
- Social support through employee parking: We facilitate parking solutions for hospitals, universities and other institutions so that healthcare professionals and employees can get their work done quickly and easily.
We are looking for
We are looking for an energetic, service-oriented colleague who loves variety and can work independently. You are or have:
- MBO+ working and thinking level
- Customer-oriented, solution-oriented and communicatively strong
- Stress resistant and flexible (also for incidents outside office hours)
- Analytical ability: you quickly make connections and see consequences of choices
- Handy with MS Office and quickly at home with digital systems
- Good command of Dutch and English
Plus points if you also:
✔️ Have experience in customer contact or support
✔️ Have an affinity for technology and apps
✔️ And bring a healthy dose of humor
We offer
- Salary between €2,500 - €3,500 based on experience
- Time off: 25 vacation days + 13 ADV days (or partially payable)
- Work environment: Small, committed team with short lines of communication
- Equipment: Company phone and laptop
- Development: Annual training budget, room to grow
- Pension plan via PMT
- Perks: FreeMiBo's in our own IPBARking and active staff association
- CLA: Metal & Engineering - solid basis and good conditions
Advancing within or outside of your own position that's up to you. If you want to get the best out of yourself, we're going to help you do that!
Join our family
Stadsparkeren is part of IP Parking and based in Deurne. IP Parking is a young and dynamic company full of experience. In our family business, hard work is combined with the necessary dose of fun. We are more than just colleagues and our mutual contact is friendly and based on trust.
Stadsparkeren is the national provider of digital parking solutions for consumers, companies and institutions. Through our user-friendly app, we offer fast, easy and economical parking in more than 165 municipalities in the Netherlands - on-street and in parking garages. Over 150,000 users use our services every day.
With our recently launched, updated mobility app, we are making parking more accessible and smarter than ever. Thanks to technology like license plate recognition, real-time transactions and seamless billing, we offer convenience and control, without the hassle of passes or parking meters. Whether you park at a hospital, university or in a busy city center - Stadsparkeren stands for reliability, innovation and ease of use.
From our headquarters in Deurne, we work daily to improve mobility in the Netherlands. And as a new colleague, you can contribute to that.
Application process
If reading this or any of the other vacancies makes you happy, we would love to meet you! Please contact us at:
- Email: HR@ipparking.com
- Phone: 0492-793913
- Whatsapp: 06-21536177
We'll get back to you within 24 hours on weekdays! (24 hours doesn't count on weekends)
If your profile matches we will invite you for an introductory interview at our headquarters in Deurne.
2nd call
Then we will invite you for a second interview, in which we will go a little deeper into the position and terms of employment.
Offer
Are we both still enthusiastic after this? Then you will receive an offer from us.
Acquisition in response to this vacancy will not be responded to.
In addition, candidates who live outside the Netherlands or have no experience with the Dutch language will not receive a response to their application.