Working as a Technical Support Consultant
1. You supervise a full integration process up to and including delivery and do this in collaboration with the integrators
2. You work with a ticket system to handle all incoming issues
3. You work in REST and SOAP when implementing the API's.
4. You consult with the team on a weekly basis about the state of affairs and monthly about internal processes and improvements
Time allocation
65% Support Customer Centers and dealers on technical issues
15% Managing the systems hosted by IP Parking(from customers)
10% Guidance of API integrations for our customers
10% Self development by studying new products and/or following training courses
Get to know the team
You will be working in the product management team. They are working on:
Monitoring the operation of the current product portfolio (hardware and software).
Creation of a clear vision on the product portfolio.
Realization of product developments
Optimizing product knowledge within the internal organization, Customer Centers and dealers.
We are looking for
- A motivated and eager to learn colleague
- MBO+ thinker with an interest in technology
- Minimum 3 years relevant work experience
- Good command of the Dutch and English language (spoken and written)
- You are solution-oriented, customer-oriented and stress-resistant
- A completed relevant technical e/o ICT training
This makes us very happy
You have experience within the parking world
We are offering you
- Salary - €3.008,67 - €5.396,75, depending on your experience
- 25 vacation days and 13 ADV days, (but also the option to have a large part paid out if you prefer to continue working)
- Business phone and laptop
- Training budget, We like to see you develop, so you have an annual budget to spend on training and/or courses
- Friday afternoon drinks in our own IPBarking cafe
- Pension scheme at PMT
- We also like to arrange things well for later, which is why we have a pension scheme at PMT
- Room for your own input, development and ideas
- Everyone is welcome to participate in our developments, which is why we offer room for your own input and ideas
- Flexible working hours (between 07:00 and 19:00)
- Staff association that organizes mega fun outings (Theme drinks, weekend away, festivals)
- CAO Metal and Technology
Growth opportunities
Growing within or outside your own position, that is up to you. We will help you to achieve your potential!
Read the full job description: Technical support consultant ENG.pdf
Application process
1. Leave your details:
- E-mail (HR@ipparking.com)
- Phone (0031 492-793913)
- WhatsApp (06-41950487)
Or direct:
We will contact you within 1 working day.
First meeting
If your profile matches, we will invite you for an introductory meeting at our head office in Deurne. You have this interview with John (Manager Product Management).
Second meeting
If the first interview was positive for both sides, we invite you for a second interview with John and Susette (HR). Then we take a closer look at the position and terms of employment.
Offer
Are we both still enthusiastic after the 2nd conversation? Then you will receive a suitable offer from us.